Parisa MosadeghReStock's Knowledge Base
Get the most out of ReStock with our step‑by‑step tutorials.
General Questions:
What is ReStock?
ReStock is an application on the Shopify app store that sends back in stock notifications for Shopify stores. ReStock sends web push notifications and Emails that help your shop with lost sales. Sold out products are a big deal in a customer’s journey. ReStock helps you notify your customers to finalize purchases. The main goal of ReStock is to notifying customers about an out of stock product, So they can purchase what they’ve been looking for.
How to Work with ReStock?
ReStock brings customers back to your store and helps you convert those sales you would have missed otherwise. Also, with the help of our back in stock alerts you might reorganize your inventory and get more of the high-demand products.
What ReStock does is that it provides a clickable button on each of your products’ webpages. Whenever a customer checks a product and finds it out of stock, they can click on that button we mentioned to be notified when it’s available to be purchased again. For more information, please read this post.
Once you log in to your ReStock account, you will be directed to the “Home” tab. On this page you will see a couple of numbers, as a summary of everything that is going on in your account and the services you have activated.
For more information, please read this post.
What is the "Back in Stock" Service?
Back in Stock brings customers back to your store and helps you convert those sales you would have missed otherwise. Also, with the help of our back in stock alerts you might reorganize your inventory and get more of the high-demand products.
What ReStock does is that it provides a clickable button on each of your products’ webpages. Whenever a customer checks a product and finds it out of stock, they can click on that button we mentioned to be notified when it’s available to be purchased again. For more information, please read this post.
What is Back in Stock Email?
Back in Stock emails have an important impact on revenue. When visitors or customers see the out of stock sign, they might get disappointed and buy the product elsewhere but with having a good back in stock email strategy you can win them back. So let’s go and see what’s a back in stock email and how we should send it.
For more information, please read this post.
I'm looking for a sold out app which can be used on individual sizes on my website, rather than entire products. Can I do this with your app without changing the code?
Yes, our app already does this for you. Describing it in Shopify terms, we work based on variants not products. So if only some variant is unavailable we show the ‘notify me’ button and notify people when that exact size, color, … is available.
What is the ReStock privacy policy?
Here you can find our privacy policy statement.
Technical Questions:
How to disable push notifications and just use email notifications?
You just need to disable the “push notification” section in “Notification Settings”. Then the browser dialog will not be shown to your users.
Does ReStock support "back in stock" service on different variants?
Yes, our app already does this for you. Describing it in Shopify terms, we work based on variants, not products. So if only some variant is unavailable we show the ‘notify me’ button and notify people when that exact size, color, … is available.
Once you log in to your Restock Alerts account you will be directed to the “Home” tab. On this page you will see a couple of numbers, as a summary of everything that is going on in your account and the services you have activated.
For more information, please read this post.
When you send a Back-in-Stock notification?
We send Back-in-Stock email or web-push notifications after the product becomes available.
How much time does it take that my customer receive your notifications?
It is just a matter of a few minutes. Typically, your customer should receive email notifications and web push notifications in 2 minutes.
When someone requests to be contacted by a restock, am I able to see what products are requested?
Yes, you can see the report for your requested products. For example, in the report you can see which products are requested. Also, in our Essentials plan, you can get more details to report such as who requested your products and see the full report of your requested products.
Do I need to link some sort of email marketing for your app to work?
There is no need to link ReStock to any other email marketing tools. We send the email for our service.
How do I get my logo to be added to the email please?
This feature is available in our Essentials plan. Here, you are able to upgrade your ReStocks plan.
Troubleshooting:
I can not spot NOTIFY ME button on my not-in-stock product pages.
There are several possibility for this issue:
First maybe you should disable continue selling:
First of all, know that it may happen because of using other apps or services that let you continue selling and so there is no not-in-stock product and you cannot use any back-in-stock service.
In other words, it is related to this setting in your products:
1. Go to one of your products page (without variant). you will see this setting. The highlighted checkbox must be unmarked.
2. Then you open a product setting with some variants. On this product, you can’t see the above setting! There is no checkbox to unmark! First, you should remove all variants and save your edits. Then the above setting will appear! Un-mark the checkbox, save it, and then add your variants.
Now you should be able to see some sold-out variants on the product page when the inventory is set to 0. And then our button will be there with you to help and gather requests.
Second, we can’t show a button on an invisible page!
You should make the sold-out variant visible so that your shop visitor can see it, then we will add a button on the page, and then s/he can press the button and get notified. In other words (your current settings), no one can imagine the sold-out variants. How can they know about it?
If none of the above solutions works for you, please contact us.
I can’t see the web-push notifications in Safari browser. Why did it happen?
In Safari, our application adds this form (because the web push notification is not supported in this browser and the only way to inform users is email, and we wanted to gather the email address with only one click to make a better experience for you users.) And in other browsers (which Web Push is supported) a button is added and then the modal opens. In either case, the modal text and this form can both be edited through the panel.
The Notify Button seems to be not in the right place, what should I do?
Our app tries to inject the button to product form or under the add to cart button but due to a variety of Shopify themes, sometimes it does not appear in its correct position.
For these kinds of themes, after inspecting the html structure of the theme, we support our customers manually from the back-end and specify an appropriate wrapper to inject the button.
Therefore please contact us.